Sales tax will only be added to orders shipped in NY State.
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Articles are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be brought or sent to 111 Church St. Malverne, NY 11565-1726.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit.
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The names AMME and Seven Hearts are trademarks of AMME Designs,LTD. All designs are copyrighted by AMME Designs,LTD, except where otherwise noted.
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Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
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This Web site (excluding any links) is owned and controlled by AMME Designs,LTD ("AMME Designs") from its offices within the State of New York, United States of America. By accessing this Web site, both you and AMME Designs agree that the statutes and laws of the State of New York, without regard to conflict of laws, will apply to all matters relating to use of this Web site. In addition, you agree to the exclusive personal jurisdiction and venue in the Courts of the State of New York, Nassau County and the United States District Court for the Southern District of New York.
Visitors to this Web site are responsible for their own compliance with local laws regarding Web site use and access.
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We do
not print a catalog, the only one we have is right here on our
website.
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Is it safe to give you my credit card number over the
Internet?
Yes, it is absolutely safe to use your
credit card over the Internet, just be sure that you are doing
business with a legitimate company and you are entering your card
number on a web page that is located on a secure server using SSL technology. Our catalog and on-line
ordering system is located on a secure server. We log on to
the secure server and pick up your order and your credit card
number. After we pick up your order, it is removed from the
internet accessible server, we never store your credit card number
on an internet accessible server. The process is completely
secure.
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Then don't worry, you don't have
to. Just call (516 887-799) or fax us
(516 887-8988) with your order information. After hours, you can still fax, or leave a message on our
automatic answering system. Be sure you give us your phone number if you
want us to call you. Your order will be placed on hold until
the credit card information is received. The processing of your order
starts when the credit card information is received, i.e., if it
takes two days to get your credit card info, it will then take two
to three more days to process and ship your order, for a total of
four to five days. Be sure to call us or respond to our call
promptly so that your order is not delayed.
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No, we do not accept personal or
business checks or ship C.O.D. We do, however, accept
American Express, Discover, Mastercard and Visa.
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Of course you can! Just call 1-516-887-7999 and speak to one of our friendly sales
representatives. It would help to be at your computer and
on-line when you call or at least have the item numbers and
specifics about the items you want written down. But with
the on-line catalog being so easy, why would you want to call on
the phone and delay getting your order faster?
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You can change
any of the information with which you registered by going to the
'My Account' link that can be found on the bottom of every
page on this website.
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So you don't
have to wait on us to look it up, we have an automated system that
will send you your log-in information by auto-response email. In
order for it to work and for you to actually receive the info, the
email address you have on file with us must be an address where
you currently receive email. Just go to the
'My Account' link that can be found on the bottom of every
page on this website. On that page, enter your email address and check the "Please Email Me My Password" link. If your email address matches an email
address in our customer database, the log-in info for that email
address will be automatically emailed to the email address on
file.
If you have
changed your email address since you registered and can't receive
email at the address that we have on file, send an email to custserv@ammedesigns.com that includes your information (please include name and email address that we would have on our file) and we will
look it up and send it to you as soon as we can.
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We ship Fedex 2nd Day in the Continental
U.S. You will be charged $10. for this service which also includes insurance. The shipping amount will show
on the last page of the ordering process. We ship worldwide. Call for pricing.
If you need expedited service, we offer Fedex Overnight, for $20 including insurance. Just indicate your preference in the appropriate
section on the order form.
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Under normal circumstances your order
will leave our warehouse within two to three business days of
receipt of your credit card information (if you put your credit
card information on the order, your order will go directly into
processing; if we have to contact you for the information, your
order will be placed on hold until the information is
received). Sometimes there are extenuating circumstances but
we will notify you if something should delay your order. We
are located in Malverne, NY, so depending upon where you are located it could take between four and five days (within the
Continental U.S.) to arrive at your address from the time it is
shipped.
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On the
afternoon of the day your order is shipped we will send you an
email to notify you that it was shipped. Your email will include
the Fedex tracking
number. If you did not
receive an order confirmation immediately after your order was
placed, you probably will not receive the 'Shipping Notification'
email either. This is probably caused by your email address being
entered incorrectly when you first registered with us. If you have
placed an order with us and did not receive an email confirming
the order, please update your email address information so that
you will receive this important 'Shipping Notification' email and
all future emails.
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We ship worldwide. Please contact us for shipping rates.
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By all means, send us an e-mail, or fill in the form here. We
will get back with you usually the same day, the next day at the
latest.
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